My connector is having sync issues. Where can I track the status?

If you're experiencing sync issues with one of your connectors, the best place to check for known issues or ongoing maintenance is our Status Page.

You can follow updates here:
👉 Wealthica Status Page

This page provides real-time updates on connector performance, outages, and maintenance notifications. If your issue isn't listed there, feel free to reach out!

You can also try the following steps in order to try reconnecting:

Log-in to the institution's portal directly and make sure there are no offers or popups. If there are, dismiss them to not show any longer.
On the main dashboard page, click on the institution name listed at the bottom of the page > Edit > Edit Credentials to manually re-connect.
If these steps don't work, reach out to us at hello@wealthica.com.

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